all pro coolers
knowledge center
Product quality& Technical Features
What quality assurance tests do your coolers & freezers undergo? Our coolers and freezers undergo quality assurance tests including NSF certification, the Fire Spread Test, and R-value testing.
What is the expected Lifespan of your coolers under normal operation? Under normal operation, the expected lifespan of our coolers is 15-20 years.
Do your products have certifications? Our products have NSF, UL, and ETL certifications.
COMPATIBILITY & APPLICATION SCENARIOS
What environments can your coolers & freezers be used in? When installed appropriately, our coolers and freezers can perform well in high-heat and high-humidity environments with thicker panels.
What technologies are used to maximize cooling efficiency? Cooling efficiency is maximized using advanced self-diagnostic defrost timers and thermostats.
What sorts of spaces can my cooler or freezer fit into? Our units are custom-made to specifications, allowing them to fit into virtually any space.
TROUBLESHOOTING & cOMMON ISSUES
What might cause leaks or condensation problems? Leaks or condensation problems may be caused by improper seals, incorrect load calculations, or doors not closing properly.
What might cause cooling inefficiency? Cooling inefficiency may result from gaps in panels, faulty equipment, or thermostat issues.
How do I respond if an error code appears during operation? If an error code appears during operation, refer to the manual or contact the service department.
WARRANTY, SUPPORT, & ORDER PROCESS
Are there options for extended warranties? Extended warranties are available; contact the service department for more information.
What is the process for filing a warranty claim? To file a warranty claim, contact the service department.
How long does a service request take? The time required to resolve a service request varies depending on the issue and the necessary resolution determined by the service department.
MAINTENANCE & CARE
What are recommended tools or cleaning agents for your cooler & freezers? The recommended tools and cleaning agents vary but must be food-safety approved.
How often should the unit be inspected for optimal performance? The unit should be inspected every 1-3 months for optimal performance.
Are upgrades available to improve performance or lifespan? Upgrades are available to improve performance and lifespan, including diamond plates, self-closing hinges, and reinforced flooring.